Computer Telephony Integration (CTI): Controlling IP Phones with your Computer
Highly efficient working places by accessing all phone features directly on your computer
Combining your IP phone environment with your computer desktops enables you to use communications services directly out of your computer software. Therefore communications is not just easier to establish but offers you additional services like using your existing contact information from Outlook, dialing contacts found in emails or in your word processing application and even integrate your corporate workflows with your communications system.
Overview Computer Telephony Integration
Our CTI application enables you to use phone services from your desktop computer. Phone calls can be established from various applications, e.g. email software, word processing, browser, spreadsheets, editors and many more. Using CTI enables you to handle all your IP phone services directly on your computer.
Especially the display on a computer screen offers you much more possibilities than on IP phones. Using the computer screen enables you to have extensive status information of other IP phone users, call lists and call history information as well as advanced directory integration with your corporate directory.
Integration with other Services
An invaluable advantage of CTI is the possibility to integrate other services and tools within your communications infrastructure. A typical example is the integration of existing customer relationship management applications where you get detailed caller information when calls are received.
Integration of other AND Phone services like AND Phone Group ACD or AND Phone Directory allows you to enhance communications services which is especially useful for call center operators or attendant work places.
An optional service for reporting capabilities helps you to understand your call traffic patterns and optimize your network by using real-time reports.
Computer Telephony Integration Services
Besides a straightforward user interface which gives you fast access to your required services there are additional benefits:
- Fully integrated corporate directories
- Fast status overview of other users in your network
- Efficient workflow due to enhanced usability
- Simplified call handling
- Basic services are working on the phone as well
- Automatic call transfer on busy
- Works in terminal server environments as well
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