Provisioning Unified Communications

Realize costs savings and increase the quality of moves, adds and changes in your unified communications network.

Provisioning is the process of preparing your communications network to provide services to your users and handle daily tasks like assigning new phone numbers, renaming user names or removing communications services. Provisioning tools are used to simplify the process and speed up daily administration tasks.

Overview Provisioning

Typical tasks in the lifecycle of your communications environment is the installation, move, add, change and disposal of services, users and phones in your network (sometimes refered to as IMACD). Provisioning takes care that these tasks are simplified and can be handle more efficiently than with traditional systems. Additionally to simplifying the daily procedures the standardized handling of daily tasks reduces errors when updating systems and therefore increases quality.

AND Phone Provisioning uses a predefined set of provisioning interfaces and services to make the ongoing administration of moves, adds and changes in your unified communications network more efficient and less error prone.

The simplified interface enables system administrators to maximize productivity especially for routine administrative tasks. A web-based interface is the single point of administration for handling typical changes in your communications environment, like creating new users, changing typical phone parameters or changing user credentials.

Provisioning uses the information entered by the administrator to change all relevant entries on your Active Directory servers, Unified Communications Manager or application server.

The number of parameters required to execute a task is adapted to your specific environment and therefore strongly reduced. Let's take a simple change of the user name on the phone. Traditionally you are changing the name by adapting a couple of fields out of roughtly one hundred parameters in a web page. Afterward various entries in other systems (like Active Directory) need to be updated as well. With Provisioning you just enter the new name and all required changes are done automatically in the background.

All important information is consolidated on one screen and multiple systems are automatically provisioned in the background.

Benefits of Provisioning

• Consolidated view of users, phones, locations
• Reduces skill level required for administration
• Avoids repetitive tasks
• Minimizes errors when doing changes