Voice Recording for Unified Communications
Meet Legal Requirements and Enhance Customer Satisfaction with Voice Recording
Using affordable call recording enables you to comply with legal and regulatory obli-gations. These requirements are easily achieved by deploying a secure call recording solution which seamlessly integrates into your existing communications environment. Voice recording systems are typically implemented in call centers, insurance companies and banking environments.
Overview
The integration of call recording into business processes shortens the average duration of calls while maintaining a high level of customer satisfaction. Sources of problems can be tracked down faster and reoccurrence is avoided.
Packet based recording of telephone conversations in unified communication networks gives you the ability to record, monitor and archive phone calls. You can easily enhance the voice recording solution enabling recording contact center calls as well as internal phone calls.
Our recording solution is designed for the needs of government and corporate environments and offers reliable, secure and highly performing voice recording.
Secure Voice Recording
Some industries, like the financial industry, require to encrypt their conversations but still need to record these calls. With our recording solution it is possible to record even end-to-end encrypted calls. Therefore it is possible to combine the benefits of call encryption and call recording at the same time.
How it works
The voice recording takes the voice conversation by listening to the network traffic or by getting the voice information directly from the IP phone. Recording of voice traffic is done in the background and recorded calls are archived whenever a trigger matches. The flexible nature of triggers allow you to define exactly what calls should be archived. Besides the automatic archiving of calls it is possible for users to trigger recording directly on their IP phone or even on the desktop computer.
Scalability
Our voice recording system scales from just a few recorded calls to thousands of concurrently recorded calls. Especially upgrading an existing environment can be easily achieved by adding recording sensors without interrupting your network services. Using a hierarchical approach eases integration of headquarters and branch office recording with centralized administration and maintenance and therefore you protect your investment even during huge company growth.
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